How does your sourcing process work?

Our process includes six clear steps — request submission, supplier matching, sample validation, production follow-up, quality inspection, and final shipping.

You’ll receive transparent updates at every stage through your personal project manager.

Can I use my own supplier?

Yes, absolutely.

If you already have an existing supplier, we can assist with purchasing, quality control, and logistics management to ensure a smooth, risk-free experience.

How long does sourcing take?

The supplier matching and quotation stage usually takes 1–3 business days.
Sampling can take 5–10 days depending on the product category.
Production and shipping timelines vary based on complexity and destination.

How do you charge for your services?

We offer flexible pricing models — either a fixed sourcing fee or a small commission (e.g. 5%) based on your order volume.

All costs are transparent and agreed upon before any project starts.

Is there a minimum order quantity (MOQ)?

We support small MOQs for new sellers.
Typical MOQ starts around 100–300 units depending on the product type, though we often help clients test-market with smaller quantities.

What payment methods do you accept?

We accept international payments via bank transfer, PayPal, or Wise.
All supplier transactions are processed securely through verified business accounts.

How do you ensure product quality?

Each batch comes with detailed photo and video reports to guarantee your standards are met before shipping.

Can I request a third-party inspection?

Yes. We collaborate with globally recognized inspection partners such as SGS, BV, and QIMA.
You can choose an independent audit at any production stage.

What shipping options do you offer?

We provide air, sea, and express freight solutions — including DDP (Delivered Duty Paid) options and FBA delivery directly to Amazon or 3PL warehouses.

How long does delivery take?

Typical timelines are:

Air Freight: 7–15 days

Sea Freight: 25–35 days

Express Shipping: 5–9 days
Delivery time may vary by destination and customs clearance.

Do you handle customs and import taxes?

Yes, our DDP service covers customs clearance and tax handling for full transparency.
You receive a door-to-door service — no hidden fees, no delays.

Do you offer long-term sourcing support?

Yes! We aim to build lasting partnerships.
Once you source with us, we manage reorders, new product development, and shipping optimization for future projects.

Do you have experience with Amazon FBA or Shopify sellers?

Definitely. Most of our clients are Amazon or Shopify sellers.
We handle FBA labeling, barcode printing, and packaging to ensure full compliance with platform requirements.

How can I start working with you?

Simply click [Get a Free Quote], tell us what product you’re sourcing, and we’ll reply within 24 hours with a detailed proposal and quotation.

Our Bank Account

The receiving account may vary depending on the country you’re paying from.

Account Number : 79969001089137

Account Name : RUIGEER Tech (Hangzhou) Co., Ltd.

SWIFT/BIC Code : DHBKHKHH ( DHBKHKHHXXX * If 11 characters are required )

Bank Name : DBS Bank (Hong Kong) Limited

Bank Address : 11th Floor, The Center, 99 Queen's Road Central, Central, Hong Kong

Country/Region : Hong Kong (China)

Account Type : Business

Account Sort Code : 016

Branch Code : 478

Payment Method : For the payment of goods, please make a SWIFT(T/T) or CHATS(HK Local) Payment.

Notes : Please include [Buyer's Name, Invoice/Contract Number, and Product Name] in the memo or note section when making the payment.